Delivery & Return

This policy applies to all purchases made at PCBoost. It is your responsibility to familiarise yourself with this policy. By placing an order for any of our products, you indicate that you have read this policy and that you agree with and fully accept the terms of this policy.

Delivery

Most orders are processed in same business day cut-off 3pm, Saturday cut-off 10:30am . Your order will usually arrive within 2-3 business days with the free standard service on orders above £70. As soon as we have handed over your order to our carrier, you will receive a shipping confirmation by e-mail.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. We do not ship on, Sunday or Local/Public Holidays.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

Fast delivery

4. Pick up Your Order at The Checkout Area

Small items

Standard delivery Get it in 3-4 working days

Orders over £70: All day delivery. Order anytime:

FREE

Orders under £70: All day delivery. Order anytime:

£1.99

Weekday time slot from 8am - 1pm. Order by 4:15pm.

£11.99

Next day delivery Get it next Working day 

Royal Mail Tracked 24h. Order by 4:15pm.

£3.99

All day delivery. Order by 4:15pm.

£7.99

Weekday time slot from 8am - 1pm. Order by 4:15pm.

£11.99

What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.

Large items

Standard delivery Get it in 2-4 working days

All day Delivery from 7am - 2pm. Order anytime:

Free

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime:

From £25

Next day delivery it next day on weekdays

All day delivery from 7am -2pm. Order by 2pm:

£2.99

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by: 2pm

From £25

The big stuff as PC Cases. Major Speakers, Prebuilt or Custom Gaming PC

Risk of Loss

All items purchased are made pursuant to a shipment contract with our carrier. This means that the risk of loss and title for such items pass to you upon our delivery of your order to our carrier. If you do not receive your order within 20 working days from the date of dispatch, please contact us. We would request that you contact as soon as possible and within 45 days of placing your order. If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.

 you have received a defective item, please email us within 48 hours of delivery and attach pictures of the damaged item so that the damage can be checked. Please do not dispose of the item until you have heard back from us. No complaint can be considered unless clear proof can be given that the product(s) are faulty or damaged.

Change your Mind (Cooling Off)

Under the Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013, you have a cooling off period of 14 “working days” during which you are entitled to cancel your purchase if, for any reason, you decide you no longer want the services from the date the contract is concluded (i.e., the date we send our Order Confirmation email). You can return your items within 14 days even if you have opened it for inspection. It must be returned as new and in its original packaging.

Amendments and orders made in error

Once your item has been dispatched, you will receive an email to the e-mail address you place your order with. However, this also means that if your order has already been dispatched, we are unable to amend or cancel the order.

If you have placed an order in error or made a mistake on an order, you need to contact our Customer Services team as soon as possible within one hour of the order being placed to let us know to amend or cancel the order before it is dispatched.

If your order has already been dispatched, we are unable to amend or cancel the order until you have returned the order to us.

You can check the status of your order in your account by viewing your most current order.

Address Changes

We are unable to change or update a shipping address once an order has been shipped. Please be sure to check your shipping details prior to submitting your order and to send us an email before your order is shipped if you need to change your address.

Refusing delivery

If you’ve refused the delivery, or plan to refuse the delivery of your order because you want to cancel it, please contact us.

Orders Returned to Us

If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.

Returns

Before you request or arrange return of product(s), please read the below information carefully. You may Return any Delivered product(s) you have purchased within 30 working days of Delivery, for any reason (including if you simply change your mind). To do so you must notify us in writing via email or post within 7 working days of Delivery. If you are Returning a product(s) for any reason, except damage or manufacturer defect, you must pay the costs of Returning the product(s) to us.

We will not accept Returns or Cancellations if the product(s) have been damaged, altered or by altering or customising the product(s) in any way that could be deemed as you are using or treating the product(s) as your own. While in your possession, you must keep any product(s) you intend to Return to us in good condition. Product(s) must be Returned in the same condition as they were delivered. Care must be taken to ensure the Return product(s) are packed well to avoid damage or loss of parts in transit. Product(s) Returned which cannot be re-sold as new due to damage or wear and tear or missing component parts may be subject to a reduction in the Refund given.

Our standard returns policy for item(s) bought is 30 days and to qualify for a full refund the item must be:

  • unused,
  • in its original packaging,
  • in a resellable condition,
  • complete and as purchased,
  • accompanied by a valid proof of purchase, and
  • returned to us within 30 days of purchase.

PCBoost will try to ensure that products are completed and delivered within the estimated lead time advised at time of purchase. However, delays do occasionally arise due to production or shipping issues, out of our control. If a delay occurs, PCBoost will communicate to you, the customer as soon as the new estimated delivery date is confirmed, however, this does not mean you have the right to cancel such an order if it is beyond the estimated time frame.

Delays

We will use all reasonable endeavours to ensure these above-mentioned times are met. However, we cannot guarantee or be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions.

Refunds

Refunds will be processed within 14 days. Where exchange rates of currency are involved, the Refund will be made in the currency used when you paid for the order. PCBoost does not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of Ordering and the time of issuing the Refund.

Late or missing refunds

If you haven’t received a refund within 14 days of us notifying you about your refund being issued, please, check your bank account again and contact your bank or credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us.

Defective, Dead or Stuck Pixels

LCD displays are made up of a set number of pixels and each pixel is made from 3 sub-pixels – one Red, one Blue and one Green. Each sub-pixel has its own transistor, which makes manufacturing the glass substrate very complex. Due to the nature of the manufacturing process, occasional defects can occur. Pixel defects or failures cannot be fixed or repaired and can happen at any stage in the LCD’s life. We will accept returns for monitors, TVs, and display products with as few as one dead pixel within the product’s eligible warranty period. To do so please contact us. To clarify a defective pixel case within the standard warranty period, two photos of the defective pixels need be provided:

  • one photo showing the whole monitor, with an indication where the dead pixel(s) is(are)
  • very close photo of the dead pixel(s).

Questions

Still have Questions, please contact us.

FAQs

How long will it take for my order to arrive?
If you order before 4:15PM your order will be processed in the same day and orders above 70£ are delivered for free in 2-4 working days, next day for a charge, depending what you choose when you purchase it.
How secure is ordering on your website?

That's a good question! Your safety and satisfaction is our number one priority and we guarantee you security.
If you're concerned about your dates, just to let you know that before your sensitive information, such as addresses, or credit card details, is transferred to us, it is encoded by a secure server so that no one except your contact person and the webmaster are able to see it.

Can I come to collect a product which I ordered online?
Yes! If you are close to Birmingham, you can come, but just to let you know, that we also have some hours to pick orders up. Get in touch with us for more info and hours.
Can I place an order without being registered/logged in?
Sure! You can just place your order without being registered/logged in by putting the items you would like into the shopping basket and proceeding to checkout.
Something is missing from the order?
While our packers are pretty great at getting your order together, very rarely they may leave an item out from the order. If this happens, please just reach out to us at contact@pcboost.co.uk and we can get this sorted for you. If this happens, we will require a photo of what you received for verification purposes.
How do I cancel my order?
If after placing your order you realize you’ve made a mistake or no longer want the order, then we can process a cancellation within 24 hours of the order being placed If your item have not been dispatched. Please reach out to us at contact@pcboost.co.uk and provided it’s within 24 hours and the order hasn’t shipped, we should be able to cancel your order and process a refund for you. Once your order has been shipped it is too late to cancel your order.

Need a Help?

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  • Email: contact@pcboost.co.uk

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With the mission to bring passionate customers the best deals from leading brands in the IT and gaming industry, PC Boost was established around one simple idea: getting the best outcome and performance at the most competitive prices.

On a market dominated by retail giants where the customer services are overwhelmed by bots and automated scripts, the need for a personalised shopping experience – where the customer is not just a number among others – is increasingly visible.
PC Boost is dedicated to provide some of the best deals on the market, values and it’s true to its customers, and we are always ready to provide personalised and friendly advice and information.